Have you ever ever questioned how your itemizing is ranked on FishingBooker? Have you ever had a cancellation you weren’t positive learn how to deal with? Or possibly you acquired a message you didn’t understand how to reply to?
Whether or not you’re new on FishingBooker or a long-time companion, we get that there are stuff you’re not 100% positive about. That’s why we’ve lined as much as reply your most burning questions from the previous 12 months.
Our record consists of all the pieces from rating and booking-related points to insurance policies and who we’re as an organization. Simply click on the query under to seek out out the reply!
Why is finishing journeys good for me?
Accepting and finishing journeys makes an enormous distinction to your visibility on FishingBooker. Identical to you, we’re dedicated to serving to individuals go fishing, and we wish to make this a easy and gratifying expertise.
That’s why a robust historical past of finishing journeys when the situations permit provides you with the prospect to rank effectively and get extra bookings. Accepting and finishing journeys construct up your reliability rating, which is a key rating issue to your itemizing.
How do I rank higher on FishingBooker?
Rating on FishingBooker is set by an algorithm that appears at how your itemizing is about up and the way you’ve dealt with journeys up to now. It doesn’t have a look at how lengthy you’ve been with us! As an alternative, it’s based mostly on how doubtless it’s that prospects could have a good time with you.
That’s why an excellent observe report of fulfilling prospects’ expectations is essential. Taking prospects out and incomes nice opinions are the perfect issues you are able to do to your rating. If you wish to give it that additional push, you can even make investments the next fee. Right here’s what has the most important influence on the way you rank on FishingBooker:
- Reliability rating
- Having On the spot E-book
- Constructive verified opinions
- Fee share
- Being absolutely verified
Try this text to be taught extra about every of those elements.
What do I do if I can’t make a journey?
Typically issues come up and also you and the shopper aren’t capable of exit. To guarantee that the reserving will get processed rapidly and accurately, log in to your profile as quickly as potential to make the required updates. Right here’s how you are able to do this:
The excellent news is that you just don’t have to lose the shopper! As an alternative of declining or canceling your journey outright, you possibly can at all times attempt to make a reserving change request. When you cancel or decline, you’ll lose the shopper’s contact particulars. Change it, and also you’ll be capable of reschedule and organize all the pieces along with them easily.
Altering bookings as a substitute of canceling additionally boosts your realization price. Not solely will you earn your self an additional journey, however you’ll additionally give your self a greater likelihood of profitable the distinguished Angler’s Selection award!
How does canceling journeys have an effect on my itemizing?
There are occasions when canceling (or declining) a visit is the one possibility. Whether or not or not your itemizing will probably be affected will rely on why the journey can’t happen.
- When you cancel or decline a reserving as a consequence of an avoidable motive corresponding to inaccurate availability, your reliability rating will probably be affected. If this occurs often, your itemizing will drop within the rankings.
We worth buyer expertise above all else, similar to you. That’s why we at all times need prospects to see captains who’re almost certainly to truly take them out. Maintain your calendar updated to present your self the perfect likelihood of realizing bookings!
Why was my On the spot Message declined?
On the spot Messaging works in a different way when a buyer has a confirmed journey arising in comparison with after they don’t. When there’s no upcoming reserving, our system routinely blocks messages that appear to be you’re inviting them to e book outdoors of the FishingBooker platform.
Your message could also be declined if it accommodates:
- Your contact info. Sending your cellphone quantity or e-mail tackle, or asking prospects to name you, can set off the system’s filter.
Tip: Let prospects know in an On the spot Message that they’ll get your particulars as quickly because the reserving will get confirmed. It will make it extra doubtless to your reserving to go forward, in addition to keep away from getting messages declined. Encourage them to e book much more by sending a particular provide.
- Hyperlinks to different web sites or social media. When you attempt to present prospects pictures on social media, or ask them to comply with your web page, your message might get declined.
Tip: Maintain your FishingBooker itemizing and fishing report pictures updated, so prospects can see your newest pictures. When you get a query about licenses, be happy to elucidate the process, however attempt to keep away from sending hyperlinks at this stage. As soon as the shopper books with you, you’ll be capable of share a hyperlink for buying licenses.
- Specifics about your departure level. The messaging filter picks up something that appears such as you’re making an attempt to rearrange a gathering earlier than the shopper books.
- Tip: Be happy to incorporate normal particulars about your location in your itemizing description or messages. Maintaining your location pin updated in your itemizing ought to give prospects a good suggestion of the place you might be. As soon as the shopper books with you, you possibly can agree on the specifics.
- Data encouraging prospects to rebook a canceled journey instantly. If a reserving is canceled, the identical guidelines about sharing contact particulars apply as above.
Tip: Recommend another date by means of On the spot Messaging, fairly than canceling and rebooking. This manner, you’ll preserve your buyer’s contact particulars and will probably be extra more likely to efficiently take them fishing.
I blocked a visit with the customized settings. How come somebody booked an overlapping journey?
Customized calendar settings help you block particular person journeys fairly than full days. That is actually helpful if you wish to provide a specific kind of package deal on sure days.
Let’s say you solely wish to provide afternoon journeys sooner or later. To guarantee that individuals can’t e book overlapping journeys, you’ll want to dam ALL the journeys that may occur within the morning. For instance, as a substitute of blocking a Half Day (AM) Journey solely, you’ll want to dam journeys just like the Full Day and ¾ Day, as effectively.
Get the newest model of the Captain App to make calendar updates rapidly and simply.
The place does FishingBooker pay taxes?
FishingBooker is an integrated US firm with its headquarters in Virginia. The US has a few of the finest fishing on the planet, which is why we work notably carefully with this market.
We additionally base our operations in Serbia, Europe, the place our founder is from. When you have been questioning, that’s near a few of the world’s high Bluefin Tuna fisheries, in addition to some superb freshwater fishing grounds, too!
This two-front setup signifies that FishingBooker pays taxes in each the US and Serbia. Why will we work this fashion? We’re not an enormous company, and we’re kind of the identical workforce we’ve at all times been. We don’t have numerous huge exterior traders pulling strings, and that enables us to fulfill our prospects’ and captains’ wants extra effectively!
As a few of you might know, up till the pandemic, we have been spending just a few months a 12 months visiting captains in our high markets within the US. We will’t look forward to journey to get again on observe, in order that we will begin visiting and fishing with you once more!
How do I contact FishingBooker?
Getting help from FishingBooker is straightforward – you simply want to go to the Contact Us web page. When you have normal questions on learn how to arrange your itemizing, or wish to know extra about a few of FisingBooker’s options, now you can get immediate solutions, proper in your display.
However, in case you want instant assist with a reserving or a cancellation, you possibly can nonetheless get on the cellphone and discuss to one in all our reserving consultants. Now that less-sensitive inquiries may be resolved proper on the web site, you gained’t want to attend in line to get assist to your most urgent points.
Right here’s how one can contact us when it is advisable to speak about altering a reserving, for instance:
You may attain us over the cellphone from 6:00 a.m. to eight:00 p.m. EST on weekdays, and 6:00 a.m. to five:00 p.m. EST on weekends. When you want help outdoors of those hours, ship us an e-mail and we’ll get again to you as quickly as we’re capable of!
How do I get the inexperienced “Verified” badge?
You may verify whether or not or not your itemizing is verified by going to the verification tab in your profile. When you’re not verified but, or your paperwork have expired, you’ll see a crimson marker right here.
In case your paperwork have expired, you’ll have to add your present ones to maintain your verification badge. When itemizing on FishingBooker for the primary time, you’ll have to confirm in an effort to turn into seen to prospects.
In case you’re unsure which credentials it is advisable to add, right here’s a rundown of what’s wanted to your state within the US. When you’re from outdoors of the US, you could find the record of paperwork per nation right here.
Final however not least, be sure to verify your notifications so that you don’t miss a beat when one in all your paperwork expires.
Ask Us Something!
And that covers it – we hope that you just’ve discovered these solutions helpful. If there’s something we missed, or you have got any extra questions on one of many matters we talked about, don’t hesitate to drop us a remark under!