We are saying this yearly, however 2020 took the phrase “stuffed with surprises” to the subsequent stage. This was a yr of change and upheaval – all of us wanted to suppose on our toes to remain standing.
However on the entire, fishing charters pulled via. And as we enter this new actuality, we’re engaged on making FishingBooker higher suited to your altering wants.
Our greatest updates over the past yr, and the issues we’ll hold bettering into 2021, all come into three classes: Flexibility, Assist, and High quality. Learn the way this impacts you as a captain, and what you’ll be able to anticipate from us at FishingBooker over the upcoming yr.
We all know that once you’re busy coping with scheduling, offering an amazing service, and navigating the waterways, the very last thing you want is difficult know-how. That’s why we’re consistently attempting to make FishingBooker match your corporation higher – wherever you might be and nevertheless you’re employed.
That will help you keep on monitor, we’ve summed up the yr’s most vital options and enhancements.
Handle Your Bookings in an Simpler Method
Final yr, the best way you alter, cancel, and decline bookings modified – all with the goal of creating it simpler so that you can save your journeys and hold your clients.
- Now, you don’t have to cancel bookings in an effort to rebook them on a distinct date. As an alternative, merely request a booking change that your buyer can reply to, with no need to name FishingBooker help.
- In the event you do have to cancel, you are able to do so in only a few faucets. The improved cancellation feature helps you talk together with your clients extra simply, and exhibits you the way several types of cancellations have an effect on your FishingBooker itemizing. This additionally lets us assist you numerous faster – no extra ready on the cellphone!
- Lastly, if you happen to obtain a reserving request for a day you’ll be able to’t make, it’s now simpler to offer an alternative date as an alternative of declining. That may aid you hold that buyer, and likewise guarantee your itemizing ranks nicely!
Professional-tip: Holding your availability updated and rescheduling your bookings as an alternative of canceling them will enhance your itemizing in an enormous manner. Doing so will increase what’s known as your reserving realization charge. The belief charge measures what number of of your bookings truly undergo, and impacts how nicely your itemizing ranks and whether or not or not it’s eligible for the celebrated Angler’s Alternative award.
Managing Your Listings is Now Simpler, Too!
Earlier than final yr, our My Journeys app was primarily only a scheduling service. Now, you should utilize it to edit each a part of your FishingBooker presence. No extra needing to go to your laptop merely to vary your journey costs!
The calendar functionalities received a revamp, too. The brand new availability choices will let you fine-tune your calendar to precisely the best way your schedule works. Try these tips to study extra.
What’s arising in 2021?
We’re engaged on making it attainable so that you can sync your Apple and Google calendars as much as your FishingBooker calendar, so that you don’t have to replace the identical dates greater than as soon as. We’re additionally perfecting the best way you alter bookings, so even adjustments that might incur a value change can occur straight between you and your buyer.
One large change we obtained quite a lot of suggestions about is the brand new method to our help channels.
Ever since we began sending bookings your manner, we’ve confronted one persistent downside: we will’ assure that we’d be capable to reply pressing calls shortly, as so many shoppers and captains have been getting in contact to speak about issues that might in actual fact be solved via our Help Center content.
So, within the second half of final yr we took a drastic step. We organised the help web page in such a manner that you can see the Assist Middle first – after which, relying on the issue you have been dealing with, may both attain us by electronic mail or by cellphone.
We hoped that this is able to permit us to reply your pressing questions quick – and supply prime notch help via our web site so you can remedy your issues with no need to spend time on the cellphone.
In hindsight, we acknowledge that we made this alteration in a short time and didn’t present the help wanted to reply your questions easily. We’ve reopened our cellphone numbers for a greater diversity of calls once more. However we need to hold bettering the best way you get assist so that you get solutions instantly with out getting caught in a queue.
You possibly can assist us do this! If there’s one a part of your on-line enterprise that you simply’d all the time need to have pressing help with, what wouldn’t it be? Please tell us by filling in this super-short survey. It should actually take a minute!
- You now have extra useful content material about taking advantage of your on-line presence once you most want it – whether or not you’re utilizing your app or laptop.
- Now you can obtain and retailer communication from us in your FishingBooker dashboard, due to our new notifications.
Undoubtedly embody a tickets visible right here or above the bullet factors
What’s arising in 2021?
We plan to maintain engaged on our help, so you understand you’ll be capable to get the solutions you want, everytime you want them. Along with our rising Help Center content material, you’ll nonetheless be capable to attain us through electronic mail and over the cellphone.
As extra folks e-book fishing charters on-line yearly, they rely much more on getting reliable details about how secure and legit these charters are.
We’re actually proud to showcase essentially the most complete assortment of reputable charters from all around the world.
We haven’t all the time been in a position to monitor the verification standing of each single particular person who lists with us – to not point out all their boats! However in 2020, we took some large steps ahead in our mission to solely promote reputable captains. Right here’s what you could know:
- Now, it’s impossible for brand new listings to be booked anyplace on the planet till we will confirm they’re reputable.
- We additionally show clients fishing within the Gulf of Mexico whether or not their itemizing is licensed to fish in state or federal waters. This implies clients can simply learn how far offshore every constitution is allowed to fish.
- FishingBooker’s awards are actually extra unique, too – specializing in the total expertise captains present to clients. Our reworked Angler’s Choice Award now highlights the highest 10% of captains handpicked based on bookings, realization charge, response time, and buyer rankings.
Professional-tip: Ensure that to upload your appropriate documentation when publishing a brand new itemizing to make it reside as quickly as attainable. That manner, you received’t miss out on any bookings!
What’s arising in 2021?
Our 2021 decision is to show verified listings solely, all around the world.
Now that solely reputable listings are bookable within the U.S. and Australia, and we all know all of the documentation that’s wanted throughout the globe, we’re prepared to advertise dependable captains on a good greater stage.
To maintain getting bookings, all the time ensure to maintain your paperwork updated. It’s simple – everytime you renew any of your papers, simply ship us a photograph of them. We encourage that you simply block out any private data when sending us your verification paperwork.
A 12 months to Look Ahead To
So there you could have it. The previous yr definitely had its ups and downs, however we’re hopefully heading in the direction of calmer waters in 2021. One factor’s for positive, although: we’ll all the time be right here to assist your on-line constitution enterprise thrive!
We hope that our recap of 2020’s greatest adjustments was helpful. As soon as once more, ensure to maintain your documents and calendar updated, so we will proceed sending you bookings. Additionally, don’t neglect to fill out our quick survey and, as all the time, be at liberty to succeed in out if in case you have any questions. Tight strains!